Shipping policy

Effective Date: February, 2026

Thank you for shopping at HerbalDubai.
We aim to deliver your order quickly and safely.

1. Shipping Areas

We currently ship to:

• United Arab Emirates (UAE)
  
• GCC Countries (Saudi Arabia, Kuwait, Oman, Qatar, Bahrain)
  

2. Shipping Charges

🇦🇪 UAE Orders

• 10 AED shipping fee
  
• FREE shipping on orders above 150 AED
  
• Delivery within 24 hours (processing time included)
  

🌍 GCC Orders (Outside UAE)

• 75 AED shipping fee
  
• No free shipping for GCC countries
  
• Delivery time: 7–10 business days
  

3. Order Processing Time

• Orders are processed immediately after confirmation.
  
• Processing time is included in the delivery time.
  
• We do not require payment confirmation before shipping.
  

4. Delivery Time

Delivery times may vary slightly during public holidays or high-demand periods.

5. Payment Options

We offer:

• Cash on Delivery (COD) – Available in UAE and selected GCC areas
• Online payment options (if applicable)

You can pay when you receive your order if you select Cash on Delivery.

6. Tracking Information

• Once your order is shipped, you may receive tracking details (if available).
• If you need help tracking your order, contact our support team.

7. Delivery Delays

We are not responsible for delays caused by:

• Courier company issues
• Customs clearance (for GCC orders)
• Incorrect shipping address provided by customer
• Public holidays or force majeure events

8. Incorrect Address

Please make sure your shipping address is correct.
We are not responsible for delays or extra charges due to incorrect addresses.

9. Contact Us

If you have any questions about shipping, please contact us:

🌐 Website: https://www.herbaldubai.com/
📧 Email: info@herbalsdubai.com
📞 Phone/WhatsApp: (+971 56 780 6353).