Privacy policy

Last Updated 9 December 2025

We are dedicated to the privacy protection of your personal information as well as the security of your personal information at Herbal Dubai. This Privacy Policy describes the ways in which we gather, utilize, save and safeguard your information when visiting our site or buying our herbal wellness products.

Information We Collect

1.1 Personal Information

Upon order or contact with us, we gather:

  • Full name
  • Delivery address
  • Contact number (including WhatsApp number)
  • Email address
  • Payment Info. (COD confirmation)

1.2 Automatically Collected Information.

The information is automatically gathered and is referred to as:

  • IP address
  • Browser type and version
  • Device information
  • Pages visited and time spent
  • Referral source
  • Cookies and tracking data

1.3 Health-Related Information

We can gather information on health matters, in the case that you submit it at your own will, when you ask questions or review products or seek advice. This data is dealt with in strict confidentiality.

How We Use Your Information

2.1 Order Processing and Delivery

The company will receive the delivered goods and services and receive payment accordingly. We apply your personal information to:

  • Take your orders and fulfill them.
  • Send secure delivery to your address.
  • Send confirmation of orders and freighting.
  • Return of handles, refunds and customer support.

2.2 Customer Service and Communication.

The information that you provide:

  • Answer your questions through WhatsApp or email.
  • Give product advice and instructions on how to use the product.
  • Send significant updates regarding your orders.
  • Response to complaints or product issues.

2.3 Marketing Communications (Consent)

With your explicit consent, we may send:

  • Discount deals on herbal wellness products.
  • New product announcements
  • Unique deals and discounts.
  • Health and wellness tips

You have the choice to withdraw the marketing communications any time you wish by calling us or by clicking on the unsubscribe option in our emails.

2.4 Website Improvement

We examine data of site usage to:

  • Enhance usability and navigation.
  • Maximize product listing and product description.
  • Enhance website security
  • Introduce new services and functions.

2.5 Legal Compliance

We can use your information to:

  • Adhere to the laws and regulations in the UAE.
  • Respond to the legal demands or the court orders.
  • Secure our rights and curb fraud.
  • Enforce our Terms of Service

Information Privacy and Safety

3.1 Security Measures

The security measures used at Herbal Dubai to secure your personal information are of industry standards:

  • Safe encrypted links (SSL/TLS).
  • Restricted access to personal information (only authorized personnel are allowed to view it).
  • Security audits and updates regularly.
  • Secure storage systems

3.2 Data Retention

We store your personal data no longer than it is necessary to us:

  • Compliance with the objectives set by this Privacy Policy.
  • Compliance with legal, accounting or reporting procedures.
  • Solving conflicts and implementing contracts.
  • The destruction or anonymization of your data is done safely after the retention period.

3.3 Discreet Handling

We know that herbal wellness products are sensitive. Every piece of information about customers including details of orders is treated with utmost discretion and confidentiality.

Sharing and Disclosure of Information

4.1 Third-Party Service Providers

We can give your information to third-party service providers whom we trust in:

  • Shipment and supply (delivery partners).
  • Checking payments (COD verification)
  • Customer service support
  • Internet hosting and maintenance.
  • Such providers have a contractual obligation of securing your data and accessing it on the grounds of intended purposes.

4.2 No Sale of Personal Data

Your personal information is not sold, rented or traded by Herbal Dubai to any third party to market.

4.3 Legal Obligations

We can share the information about you at times when necessary by:

  • The UAE police or the government.
  • Legal procedures or courts.
  • Guarantee of our legal rights.
  • Fraud prevention or criminal acts.

4.4 Business Transfers

Your personal information might be shared with the acquiring party in case of a merger, acquisition or even the sale of your assets, but within the framework of this Privacy Policy.

Cookies and Surveillance Systems

5.1 What Are Cookies?

The cookies are small text files saved on your device and they aid us to better your browsing experience as well as examine site performance.

5.2 Types of Cookies We Use

  • Essential Cookies: These are cookies that are necessary in order to use the web site.
  • Performance Cookies: This is to analyze the traffic and user behavior in the websites.
  • Functional cookies: Keep in mind preferences and settings.
  • Sell Cookies: Reach out with a personalized ad (with permission)

5.3 Managing Cookies

Using your browser, you should be able to manage cookies. Nevertheless, blocking cookies that are necessary can interfere with the websites.

Your Privacy Rights

6.1 Access and Correction

You have the right to:

  • Get a copy of our personal information about you.
  • Ask corrections on incorrect or unfinished data.
  • Edit your contact information and preferences.

6.2 Data Deletion

You can ask your personal information to be deleted, on the condition of:

  • Retention requirements by law.
  • Continuing contractual requirements.
  • Rightful business interests.

6.3 Opt-Out Rights

You can opt-out of:

  • Marketing communications (email, SMS, WhatsApp).
  • Non-essential cookies
  • Analytics data collection.

6.4 Complaint Rights

In case you feel that your rights to privacy have been infringed on, you can make a complaint with the concerned data protection authorities in the UAE.

Children's Privacy

Herbal Dubai is not aware of the fact that they are collecting personal information of persons who are below the age of 18. The products and services offered by us are targeted at adults. In case we find that we have gathered the information of a minor accidentally, we will erase it instantly.

International Data Transfers

Although Herbal Dubai is located mostly in UAE and GCC region, your data can be transferred and processed in other countries that are not under your jurisdiction. We also make sure that there are proper protective measures and contain sufficient security measures to guard your data as mandated by the standards of the UAE data protection.

Links to Third-Party Websites

We may have links to third party sites on our site such as social media and payment gateways. The privacy of these external sites is beyond the responsibility of Herbal Dubai. We urge you to check their privacy policies prior to the personal information disclosures.

Changes to Privacy Policy

Herbal Dubai can also change this Privacy Policy to meet changes in our practices, legal requirements, or business operations. New policies shall be updated on this page and the date of the latest update will be displayed. Further use of our site following alteration amounts to acceptance of the new policy.

Consent and Agreement

When using herbaldubai.com, making orders, or entering your personal data, you agree to the collection, usage, and processing of your data as described in this Privacy Policy.

Contact Us

To reach out to us about the privacy and personal data of your questions, concerns, or requests, please contact us:

Herbal Dubai - Privacy Department

We will respond to your privacy inquiries within 7 business days.